A.E.R.O Special Education Cooperative

7600 South Mason Avenue
Burbank, Illinois 60459

Main Office: 708.496.3330
Report Absence: 708.496.4355
Fax Line: 708.496.3920
TTY Line: 708.496.0163

Hours: 7:00am-4:00pm

P.R.I.D.E. Alternative School

4201 West 93rd Street
Oak Lawn, IL 60453

Main Office: 708.496.4380
Report Absence: 708.496.4355
Fax Line: 708.857.4711

Hours: 7:00am-4:00pm




GENERAL INFORMATION
SITE INFORMATION


INFORMATION TECHNOLOGY SYSTEMS AND SERVICES

Our Mission
The mission of the Information Technology Department is committed to assist in the implementation of technology to support a learning environment without boundaries.

Information Technology Systems transforms the learning process in which communities collaborate and create new learning experiences for all learners.
Our vision and focus is to partner and provide our administration, educational support staff, and students excellent customer service, network infrastructure, system administration, educational software, computing devices, instructional and assistive technology supports, and technology professional development.
How do I Request Technology Support?
Below are several ways that you can contact the AERO Information Technology Department:
Employee Technical Support Services and Projects - Please fill out a Help Desk Request form on MyAero. The Help Desk Request form is located in the MyAero Staff Forms portal or the Information Technology portal on MyAero. You can also reach the Information Technology Help Desk by dialing extension 110 or reaching us directly at telephone number 708.496.5610.

Technology Professional Development Services - Individualized and group training sessions are available to all employees. At anytime you can request a training by contacting an Information Technology team member.
We always look forward to helping you achieve your classroom educational goals with the use of technology.

Part Time Employees, Board Members, District Employees, Parents, and Community Members - Please email the Information Technology Department at
InformationTechnology@aerosped.org and an Information Technology team member will respond to you. You can also contact the Information Technology Help Desk by dialing telephone number 708.496.5610.
Service Level Agreement
Our service goal is to assist you as best as we can; below is our standard turnaround times for our help desk tickets.
  • Problem Tickets Resolved within 0 - 3 days
  • Request Tickets Resolved within 1 - 7 days
  • Project Tickets Resolved within 5 - 30 days
Jason Wiegel
Information Technology Systems Manager
708.496.5631

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